Frequently Asked Questions

General Questions

What services do you offer?

We offer custom apparel production and graphic design services, including embroidery, screen printing, and logo design.

How do I place a custom order?

You can browse our products and services online, or contact us directly for a custom quote. We'll work with you to bring your vision to life.

Ordering & Quotes

Can I get a quote before ordering?

Yes! We offer a quoting process for custom orders. Reach out to us with your project details in REQUEST A QUOTE and we'll provide an estimate.

What file formats do you accept for artwork?

We accept most common file formats including AI, EPS, PDF, PNG, and SVG. For best results, vector files are preferred for embroidery and screen printing.

Shipping & Fulfillment

How long does production take?

Production times vary depending on the order size and type of service. We'll provide an estimated timeline when your order is confirmed.

Do you ship internationally?

Yes, we ship to multiple markets. Shipping rates and delivery times will be calculated at checkout.

Returns & Exchanges

What is your return policy?

Because our products are custom-made, we generally do not accept returns unless there is a defect or error on our part. Please contact us if you have any concerns with your order.